We always appreciate your feedback as it helps us to continually improve our service to you.
Some recent positive feedback from patients is shared below.
"I have been on the surgery's books for many years and have been well satisfied with the treatment I have received at the hands of 'my' doctor and the practice nurses. I've been reassured when symptoms have worried me, and have been dealt with patiently when I have let my weight increase and neglected my exercise. It often takes a longish while to get through to the receptionist by phone, so I usually pop down to the surgery to make an appointment. Instant appointments are a thing of the past, but should I need, or think i need, instant attention, I'm offered an emergency appointment at the end of morning surgery. I've been aware of the increasing difficulties GP surgeries labour under in Essex, and most of the country, and consider Baddow Village Surgery something of a gem."
"The practice is very fortunate to have such dedicated staff since without their diligence, expertise and accumalated knowledge many patients would end up in hospital, whereas with the outstanding nursing staff at Baddow Village we are receiving wonderful care and support. With heartfelt thanks." (for nurses Lorraine & Danielle)
"The kindness you showed my mum, was priceless and so appreciated. Thank you for helping to make a tough situation and stressful time more manageable. With your help, my insurance claim for my cancelled holiday due to the death of my Dad has been settled in our favour. I cannot thank you enough." (for secretaries Jane & Lorraine)
"A huge thank you to the nurses for the treatment you have given my son. You were amazing."
"In the thirty years or so since moving to Chelmsford I have found this surgery faultless - the staff work hard, my doctor is exemplary."
"Considering the number of patients we should be proud of having such excellent services in the community. I have always found nothing but consideration for patients from what must be a heavy commitment to the doctors and staff."
"I would like to thank Dr Langdale-Brown for taking my extreme concerns about my mum's mental health seriously and initiating a mental health assessment. Although Dr. Stern had only acted as my mum's GP for a relatively short time he did seem to also understand that there were serious issues and I would like to thank him for taking them seriously."
"I'm not sure which secretary to thank, but I sent an email on Tuesday regarding problems with a referral. I received a phone call from a practice secretary who gave me the name and number of someone at the Mid Essex Referral Centre. I'm now very pleased that I finally have an appointment. So I just wanted to thank the secretary I spoke to."
"I would like to say thank you to all at Baddow Village Surgery for the help and kindness shown. Knowing that help was only a phone call away lowered a lot of the stress."
"My family and I cannot thank you enough for the care that you gave. I must repeat that we have only praise for the treatment that you and all members of staff gave."
"Wish to thank you for taking the time and trouble to establish the situation. Thank you for your support and interest."
"Impressed by the high level of care you give to your patients."
"Excellent care this morning as always. I can't fault this surgery at all."
"Thank you for all your help always."
"Couldn't manage without you. Thank you."
"Professional, well managed, KIND."
"Very happy with treatment recieved. The receptionists are always helpful and efficient."
"I am very pleased with the care I have recieved from the surgery over the last 30 years."
"Always here for us in good times and bad."
"Nothing is ever too much trouble"
"I have nothing but praise for all staff having been coming twice a week for two years."
"This surgery is incredible"
"Thank you for your help when I needed you all."
"An extremely caring group of doctors and nurses."
"This practice is so efficient, polite and hardworking."
"Thank you for all you do for us throughout the year."
"Have full confidence in the surgery and all who work within it. Professional and caring service."
"We are very happy with our surgery and grateful for the excellent care we receive."
"The best surgery"
"The staff take the time to care!"